Shipping Policy
Shipping Policy
INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for
delays that may occur. Tracking information will be made available to you as soon as it is
made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA ~ 7 to 16 business days (tracking system available)
b) Rest of the world ~ 7 to 21 business days (tracking system available varies)
Delayed delivery - in sporadic instances, packages may take longer than the stated
expected time frame. Unfortunately, we are unable to control shipping times and any
unexpected delays that may occur en route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days. This may especially be true during the busier holiday seasons at the year's end (November to December), during promotions, or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-6 business days) is different from shipping time and
should be added to the total delivery time. Orders generally take 4-6 business days to be
fully processed (checked, packed, forwarded to logistics, and sent forth to the post office).
After your order has been processed, our shipping company will then pick up
your package. An email with your online tracking information will be available on our
website.
Processing Time - in sporadic instances, may take longer than the stated expected time
frame. During busy periods, such as holidays, promotions, or other special occasions, processing times may be longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes, as your order
might have already been processed. Please drop us an email at (Your store's email) as soon as possible if you'd like to cancel an order you have just placed.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email,
email us back as soon as possible at (Your store's email) as a reply to your order
confirmation email with the updated details. Once we process the order, we cannot change the address, and we are not responsible for incorrect or insufficient addresses.
REFUND POLICY
We typically do not offer refunds on products, as we state the shipping time for each
product, as well as the product description in each product page, and it is up to the customer to read this information and ultimately be the person who makes the purchase. However, if you believe your product is damaged, please send us clear evidence, including photos of your product, packaging, and customer information, so our team can investigate and resolve the issue accordingly.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs
agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay
delivery of some packages.
SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you
the best selections at affordable prices)
Holiday Season
Due to high volume in sales during October, November, and December, we
ask that you remain patient. Our customers are important to us, and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that your goods will arrive and you will remain a loyal customer. Thank you.